Privacy policy

Updated on: 17/08/18

This privacy policy sets out how we use (and protects) any information that you give us. We take your privacy seriously and will only use your personal information to administer your account, to provide the products and services you have requested from us and always in accordance with this privacy statement. We will never sell, share, or use your personal information other than as described here.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Our commitment to respecting you & your data:

As with everything that we do, we have high standards & a professional, ethical approach to handling the data you provide us with. We operate in line with the EU GDPR (May 2018) Data Protection guidelines and are committed to maintaining your personal rights and allow all users to change or withdraw their consent options at any time.

We regularly train our team on our data processing policies to ensure your data is managed in the most secure and effective way. We will continue to update this page, our training and our processes as we move forward to ensure we continue to operate to the high standards that we pride ourselves on.

YOUR RIGHTS & OUR OBLIGATIONS:
You have the following rights concerning your data, which we are committed to upholding.

  • The right to be informed about what data we use and how we use it.
  • The right to access the data we hold about you, at any time.
  • The right to request a change to the data we hold about you.
  • The right to request we delete / remove the data we hold about you.

We are a data controller in relation to the information that you provide us with. As a result, we are legally responsible for how that information is handled.

We will always endeavor to comply with the Data Protection Act 1998, the GDPR (2018)  and PECR in the way we use and share your personal data. Among other things, this means that we will only use your personal data:

– fairly and lawfully,

– as set out in the legislation and this policy,

– to the extent necessary for these purposes.

If you have any requests concerning your personal information or any queries about our privacy policy, website or service, please contact us using the details given above.  We are friendly and professional and will always help.

Who we are / contact us:

Global Coffee Ltd T/A Farrers is registered in England, registration number is 05385676

You can get in touch with us in any of the following ways, at any time to request access to, rectification, portability, to object and request erasure or restriction of your personal data. Or to ask us any questions about how your data is being handled.

By email: shop@farrers.co.uk

by phone: (office hours) 01539 731707

by post: Farrers, 13 Stricklandgate, Kendal, Cumbria LA9 4LY

Please contact us to ask if you have any concerns over how you data is being handled. We take your rights seriously and will always reply promptly and professionally.

What data do we use and how?

We only use the personal data you have given us to provide the service that you require e.g. delivering your order or setting up your Club Subscription, or if we judge it is in your legitimate interest to contact you in order to further assist you or give you information that you may find useful or interesting.

This applies to the following key areas:

  • If purchasing something from us we use the data you give us, such as your address and name, to complete your order and provide the best service.
  • We use a secure third party to process your payment information. We do not have access to, or store your payment information ourselves. We are PCI compliant and we do not store your credit card information. It will be processed by Paypal. This provider has their own privacy policy which we encourage you to refer to find out how they use your data.
  • When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
  • If you set up an account on our website we will store your name, address, email, telephone number and order history. Our website is secure (HTTPS / SSL) and all passwords are encrypted.
  • If you have purchased from us we may send you emails about our business, new products, offers and other updates. You can read more about how we handle data to deliver our email newsletters below.
  • As an independent, growing business we also use some of your order data internally to learn more about our customers buying patterns and other product mix so we can improve our product development and customer experience. Once we have used this data we delete it, or store it securely and we never give it to anyone outside of our teams.
  • We also use cookies

Email newsletter

Our emails are thoughtfully designed to be relevant and interesting to you. We’ll send you information about our events, business news and new collections and recipes you may be interested in. Occasionally we will send more than one email a week, but this is very rare.

You can join our email newsletter the following ways:

– Signing up through the footer on our website

– Signing up on paper at an event or in store

When you set up your account or purchase online we email you order information and then follow up with thoughtfully crafted emails containing the things we think you might want to know, based on your purchases. E.g. recipe ideas, discount codes for the website, future similar products or demo events in store.

As a member of our Club Subscription service, we will also add your email to our Club newsletter list so that we can communicate about your membership benefits and services. Please be aware that if you decide to unsubscribe, you may not hear about all aspects of your membership.

If you wish to change, update or unsubscribe from our email newsletter you can do so at any time using the link at the bottom of our emails or by contacting us on the above details.

Subscriptions

As a member of our subscription service, we need to retain the data you give us and allow our team access. We will keep hold of this data for the duration of your subscription, unless otherwise requested.

Upon cancellation, we may retain a limited amount of information for two years unless otherwise instructed. As well as other legal and accounting purposes, this is to allow us to provide the best service to you if you re-join and to allow us statistical insights into our subscription cycles.

Your payment details are processed and stored by our payment provider, Paypal. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

In the event of a data breaches or potential breaches we have procedures in place to inform the appropriate authorities within 24 hours, and to anyone affected by a breach within 72 hours. If you have any queries or concerns about the data usage please contact us.

Third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Where valid, appropriate, verified, and subject to legal obligations, third parties are also expected to complete rectification or erasure requests within 72 hours of receipt.

WHAT ARE COOKIES?

Cookies are very small, completely safe and secure text files which are downloaded to your computer or mobile device when you visit a website or application.  Your web browser (e.g. Safari, Internet Explorer, Google Chrome or Mozilla Firefox) then sends these files back to the website or application every time you return so that your user personal settings can be recognised.  Cookies are useful, helping website developers and companies to improve your website browsing experience.  Some cookies are strictly necessary to enable you to move around the site or to provide certain basic features. Others are used to monitor and improve our website’s functionality and performance.

HOW WE USE COOKIES

We strives to provide you with the best customer experience possible when visiting our website. To help us do this, we use cookies to remember your settings during your and between visits, allow interaction between our website and social networks like Facebook and Twitter, collect anonymous data about our users and the way they interact with our website in order for us to provide relevant and functional content and to continually improve our website to enhance the customer experience.

We do not sell or share any information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

WHAT COOKIES WE USE ON OUR WEBSITE

Anonymous Analytics Cookies: Analytics provide us with key information about anonymous user behaviour. Whenever a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. These help us find out whether or not you have visited the farrers website before, how many individual unique users visit the site, what pages they look at most frequently etc.

Social Website Cookies: Our website allows you to share content on social media networks like Facebook and Twitter. This functionality is enabled via the use of third party cookies.  In this case, privacy implications vary and depend on the privacy settings you have chosen when registering with the social media sites. Our site enables sharing through Facebook, Twitter and Instagram

Session Cookies: Session cookies are used for users’ movement through the website. They allow you to proceed through many pages of our site quickly and easily without having to authenticate or reprocess each new area you visit. Session cookies are not stored on your computer and they will expire when you close your web browser.

Geo-targeting Cookies: Farrers website allows purchases to be made worldwide. In order to display the correct prices and content to users around the world, we use geo-targeting cookies to identify what country is your web browser request sent from.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

HOW YOU CAN CONTROL COOKIES

We assume your consent to the use of cookies when you visit the Farrers website and most browsers are automatically set to accept them. You can alter the settings of your browser to prevent automatic acceptance of cookies, or delete cookies that have already been set. This will only slightly affect your user experience as you may still utilise most of the sections on our website.

If you wish to restrict or block web browser cookies on your device, you can do this in your browser settings:

If you use a browser that is not listed above, try the “Help” section of your browser.